Website ATS Global

Why to work for us

Join the fastest-growing system integrator in the Industrial IT Solutions space in India, offering a dynamic culture, challenging assignments with broad exposure to leading technologies, and the freedom to innovate and excel.

Role Overview

You will be responsible for providing on-call technical support, resolving automation software issues, and enhancing the client experience. You will also enjoy the freedom to innovate, maintain knowledge resources, support accessibility needs, and make a real impact on cutting-edge industrial solutions.

Employment Type

Full-Time

Location

Ahmedabad

Department

Automation Delivery

Qualification

B.E / B.Tech in Instrumentation /Telecommunication / Electronics

Experience Required

4-6 Years

Travel

Yes, 20% PAN India

Job Requirements (Skill Sets)

  • Hands-on experience in automation project execution, configuration or troubleshooting of PLC and SCADA/HMI software.
  • Experience in interfacing automation SCADA software with databases such as MS SQL, MySQL, or others.
  • Ability to diagnose faults based on system/application/software logs.
  • Knowledge of industrial communication protocols/drivers, OPC DA/UA or HDA server; client interfaces and historian configuration is an added advantage.
  • Major experience should be in technical support to customer.
  • Good communication skills
  • Knowledge of database management, MIS, and report analysis.
  • Engineers should be involved in, handle, and follow our QMS processes.

Key Responsibilities

  • Provide on-call support to clients by identifying technical issues, researching solutions, and guiding clients through corrective steps related to automation software products.
  • Enhance client experience by creating and maintaining technical documentation and references.
  • Maintain the knowledge base and technical checklists to support efficient problem resolution.
  • Support clients with disabilities by recommending appropriate devices and accessibility techniques.
  • Assign queries to internal resources and track progress in the system to ensure timely resolution.
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