{"id":9794,"date":"2026-04-16T12:36:26","date_gmt":"2026-04-16T12:36:26","guid":{"rendered":"https:\/\/jobs.ats-global.com\/?post_type=job_listing&p=9794"},"modified":"2026-04-16T12:36:29","modified_gmt":"2026-04-16T12:36:29","slug":"technical-engineer-it-dahlewitz-2","status":"publish","type":"job_listing","link":"https:\/\/jobs.ats-global.com\/de\/job\/technical-engineer-it-dahlewitz-2\/","title":{"rendered":"Technical Engineer IT (m\/w\/d) – Dahlewitz"},"content":{"rendered":"

Zusammenfassung der Rolle<\/span><\/b>\u00a0<\/span><\/h2>\n

Wir suchen\u00a0Unterst\u00fctzung\u00a0f\u00fcr den Support industrieller IT-L\u00f6sungen, die an\u00a0einen\u00a0f\u00fchrenden\u00a0deutschen\u00a0Hersteller geliefert werden.<\/span>\u00a0<\/span><\/p>\n

Du\u00a0wirst\u00a0dabei\u00a0eine\u00a0zentrale\u00a0Rolle in\u00a0unserem\u00a0t\u00e4glichen\u00a0Support-Betrieb in\u00a0Deutschland\u00a0spielen\u00a0und sicherstellen, dass das\u00a0Incident\u00a0Management und andere ITIL-basierte Prozesse\u00a0befolgt\u00a0und eingehalten werden.\u00a0<\/span>\u00a0<\/span><\/p>\n

Du\u00a0wirst dabei\u00a0zu einem integralen\u00a0Bestandteil des t\u00e4glichen Betriebs unserer Kunden\u00a0und\u00a0bist vor\u00a0Ort\u00a0die\u00a0erste Ansprechperson\u00a0f\u00fcr IT-Probleme\u00a0und\u00a0arbeitest\u00a0eng mit anderen Fertigungsteams und -mitarbeiternden\u00a0zusammen, um die\u00a0bestm\u00f6glichen\u00a0L\u00f6sungen\u00a0zu\u00a0finden und\u00a0voranzutreiben.<\/span>\u00a0<\/span><\/p>\n

Damit du\u00a0deine\u00a0Unterst\u00fctzung\u00a0sowie deine F\u00e4higkeiten und Fertigkeiten bestm\u00f6glich einbringen\u00a0kannst, bist\u00a0Du\u00a0in\u00a0der Lage\u00a0technische Probleme (3<\/span>rd<\/span>\u00a0Line) allein oder als Teil eines Teams\u00a0mit mehreren\u00a0Anbietern\u00a0zu\u00a0verstehen, zu analysieren\u00a0und zu l\u00f6sen.<\/span>\u00a0<\/span><\/p>\n

Du solltest\u00a0bereit sein\u00a0Rufbereitschaftsdienste zu \u00fcbernehmen, denn die Rolle erfordert\u00a0die Einbindung in einen Bereitschaftsdienst\u00a0(24\/7)\u00a0sowie die Bereitschaft\u00a0gelegentliche zus\u00e4tzliche Arbeiten\u00a0au\u00dferhalb der Gesch\u00e4ftszeiten\u00a0zu \u00fcbernehmen.\u00a0<\/span>\u00a0<\/span><\/p>\n

Wen wir suchen<\/span><\/b>\u00a0<\/span><\/h2>\n

Wir suchen eine Person, die mindestens\u00a0zwei\u00a0Jahre nachgewiesene Erfahrung in einem\u00a02<\/span>nd\u00a0<\/span>oder\u00a03<\/span>rd\u00a0<\/span>Line Support oder einer\u00a0gleichwertigen\u00a0IT-Engineering-Rolle\u00a0mitbringt. Ebenfalls solltest Du\u00a0Erfahrung\u00a0mit\u00a0Netzwerken, Hardware und Software\u00a0haben\u00a0sowie ein\u00a0sehr\u00a0ausgepr\u00e4gtes Verst\u00e4ndnis\u00a0f\u00fcr die\u00a0Methodik\u00a0der Software- und Hardware-Fehlerbehebung.\u00a0<\/span>\u00a0<\/span><\/p>\n

Du bringst\u00a0ausgezeichnete Kommunikationskenntnisse\u00a0mit\u00a0und besitzt\u00a0die F\u00e4higkeit\u00a0technische Details\u00a0sowohl intern als auch extern auf allen Ebenen\u00a0und entsprechend der Zielgruppe\u00a0klar und effektiv zu pr\u00e4sentieren.<\/span>\u00a0<\/span><\/p>\n

Du wei\u00dft, was Kundenorientierung\u00a0hei\u00dft,\u00a0und beh\u00e4ltst auch in herausfordernden Situationen den \u00dcberblick\u00a0und bist in der Lage mit einem klaren und konzentrierten Ansatz zur Probleml\u00f6sung\u00a0beizutragen.\u00a0Du bringst\u00a0Enthusiasmus\u00a0und Begeisterung\u00a0f\u00fcr\u00a0IT\u00a0mit, kannst dich\u00a0sehr gut\u00a0organisieren\u00a0und\u00a0motivieren\u00a0und\u00a0hast\u00a0den\u00a0Willen\u00a0und die Bereitschaft\u00a0mit deinem Team erfolgreich zu sein\u00a0– dann\u00a0bist du bei uns genau richtig.<\/span>\u00a0<\/span><\/p>\n

Einem\u00a0tempor\u00e4ren\u00a0Ortswechsel im Rahmen\u00a0deiner\u00a0Besch\u00e4ftigung\u00a0bist du auch nicht abgeneigt und verf\u00fcgst zu dem auch \u00fcber die entsprechende M\u00f6glichkeit\u00a0mit dem Auto von A nach B zu\u00a0kommen.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Du\u00a0verf\u00fcgst \u00fcber sehr gute Deutschkenntnisse und\u00a0Englischkenntnisse\u00a0in Wort und\u00a0Schrift.<\/span>\u00a0<\/span><\/p>\n

Du machst bei vielen der hier genannten Punkte, einen Haken dahinter, dann z\u00f6gere nicht lange und bewirb dich bei uns.\u00a0Wir\u00a0freuen uns auf deine Bewerbung.\u00a0<\/span>\u00a0<\/span><\/p>\n

Verantwortlichkeiten\u00a0<\/span><\/b>\u00a0<\/span><\/h2>\n
    \n
  • \u00dcbernahme der\u00a0vollen\u00a0Verantwortung f\u00fcr\u00a0Dir\u00a0zugewiesenen\u00a0Incidents\u00a0und Aufgaben.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
      \n
    • Sicherstellung der Einhaltung von\u00a0Fristen f\u00fcr\u00a0Incidents\u00a0und Aufgaben.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
        \n
      • Eigenst\u00e4ndige Arbeitsorganisation\u00a0mit Unterst\u00fctzung durch die\u00a0Teamleitende Person.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
          \n
        • Problemanalyse\u00a0gr\u00f6\u00dferer\u00a0Incidents.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
            \n
          • Bereitstellung von\u00a0aussagekr\u00e4ftigen\u00a0Risikoanalyse\u00a0und\u00a0operativen\u00a0Feedback in \u00dcbereinstimmung mit\u00a0den\u00a0Aufgaben.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
              \n
            • Einhaltung\u00a0und\u00a0Sicherstellung\u00a0von Prozessen.\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                \n
              • Klare und zeitnahe Kommunikation mit internen und externen\u00a0beteiligten\u00a0Personen.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                  \n
                • Industrielle und\u00a0technische\u00a0Kenntnisse<\/span><\/b>\u00a0<\/span><\/li>\n<\/ul>\n
                    \n
                  • Fertigungsprozesse\u00a0und -systeme<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                      \n
                    • St\u00f6rungsmanagement<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                        \n
                      • ITIL-Prozesse<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                          \n
                        • Arbeiten in\u00a0IT-Umgebungen mit mehreren Anbietern<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                            \n
                          • OEM Engagement<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                              \n
                            • Fehlerbehebung\u00a0bei Windows-Hardware, -Software und -Netzwerken<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                              Andere F\u00e4higkeiten<\/span><\/b>\u00a0<\/span><\/h2>\n

                              Fortgeschrittene Fehlerbehebung von Windows-basierter Software, Hardware und Netzwerken.<\/span>\u00a0<\/span><\/p>\n

                              \u00a0Deine Benefits bei ATS\u00a0<\/span><\/b>\u00a0<\/span><\/h2>\n
                                \n
                              • Flexible Arbeitszeiten, Mobiles Arbeiten, Home-Office m\u00f6glich<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                  \n
                                • Bezahlte Zertifizierungen, Soft-Skill- und fachliche Weiterbildungen, Interne Weiterbildungen<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                    \n
                                  • Bikeleasing<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                      \n
                                    • Betriebliche Altersvorsorge<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                        \n
                                      • Bundesweite Sportkooperationen<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                          \n
                                        • Aktienkaufprogramm<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                                            \n
                                          • Gro\u00dfartige Firmen-Events<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                                            Das Unternehmen<\/span><\/b>\u00a0<\/span><\/h2>\n

                                            ATS ist der\u00a0<\/span>unabh\u00e4ngige\u00a0<\/span><\/i>L\u00f6sungsanbieter f\u00fcr Industrie- und Prozessautomatisierung, IT und Qualit\u00e4t weltweit. ATS wurde 1986 gegr\u00fcndet und ist Experte f\u00fcr Steuerungstechnologien, SCADA\/HMI, Programmiersprachen, Kommunikation und Netzwerke, Datenbanken und Manufacturing\u00a0Execution\u00a0Systems. Sechs ATS-Gesch\u00e4ftsbereiche geben dieses Wissen an unsere Kunden weiter: ATS-Schulung, ATS-Beratung, ATS-Support vor Ort, ATS-Projekte, ATS-Softwareentwicklung und ATS-Produkte. ATS verf\u00fcgt \u00fcber ein weltweites Netz von Niederlassungen und Experten, die globale und lokale Organisationen unterst\u00fctzen.<\/span>\u00a0<\/span><\/p>\n","protected":false},"author":8,"featured_media":9125,"template":"","meta":{"_promoted":"","_job_location":"Dahlewitz, DE","_application":"veronika.bezdekova@ats-global.com","_company_name":"ATS Global","_company_website":"https:\/\/www.ats-global.com\/de","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[109],"class_list":["post-9794","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time"],"yoast_head":"\nTechnical Engineer IT (m\/w\/d) - Dahlewitz - ATS-Global Career Site<\/title>\n<meta name=\"description\" content=\"IT-Support-Spezialist (m\/w\/d) f\u00fcr industrielle L\u00f6sungen bei ATS in Deutschland \u2013 3rd-Level-Support, Incident Management, Kundenbetreuung vor Ort.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.ats-global.com\/de\/job\/technical-engineer-it-dahlewitz-2\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Engineer IT (m\/w\/d) - 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